DIIDS
Customer Service
Customer Service
We're here to help with anything you need — sizing questions, order updates, or issues with a delivery. Here's how to reach us and what to expect.
Contact us
- Email: [email protected]
- Response time: within 1–2 business days
Order help
Have a question about an order? Include your order number when you contact us so we can look into it quickly. You can also check order status any time from your account dashboard.
Sizing help
Not sure which size to pick? Check the size guide on each product page before ordering. If you're still unsure, email us your usual size in other brands and we'll help you find the closest match in DIIDS sizing.
Damaged, defective, or incorrect items
If something isn't right with your order, contact us within 7 days of delivery with your order number and a photo of the item. We'll arrange an exchange, replacement, or refund at no cost to you. See our Return Policy for full details.
Before you order
Please note that for health and hygiene reasons, opened underwear items cannot be returned or refunded. Review our Return Policy before placing your order if you have any doubts.
Other questions
For anything else — product questions, bulk or gifting enquiries, or general feedback — reach out to [email protected]. We'd love to hear from you.