Return Policy

Returns & Refunds Policy

For health and hygiene reasons, we do not accept returns or refunds on opened underwear items. This applies to all products once removed from their original packaging or with a hygiene seal broken.

What counts as "unopened"

An item is eligible for return only if:

• It is in its original, unopened packaging
• Any hygiene seal is fully intact
• It has not been worn, washed, or altered

Once packaging is opened or a hygiene seal is broken, the item cannot be returned or refunded — this is standard practice across the underwear and intimate apparel industry, and it protects the health and safety of all our customers.

Damaged, defective, or wrong item shipped

This hygiene policy does not leave you without options if something goes wrong on our end. If your order arrives damaged, defective, or if we shipped you the wrong item, contact us within 7 days of delivery and we will arrange an exchange or replacement at no cost to you. In cases where a replacement isn't possible, a refund will be issued instead.

To report a damaged, defective, or incorrect item, email us with your order number and a photo of the item received.

Before you order

Because opened items cannot be returned, please check size charts and product descriptions carefully before purchasing. If you're unsure about sizing, reach out to us before placing your order.

Summary

• Opened or worn underwear: No returns, no refunds — for hygiene reasons.
• Unopened, unworn, seal intact: Returns accepted within the standard return window.
• Damaged, defective, or wrong item shipped: Always eligible for exchange, replacement, or refund, regardless of packaging state.