DIIDS

Privacy Policy

DIIDS ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and how it's used and protected.

Information we collect

Account & order information: name, email address, phone number, shipping and billing address, and order history.
Payment information: payment details are processed directly by our payment provider, Paystack — DIIDS does not store your card or bank details on our own servers.
Browsing information: pages viewed, products browsed, and general device/browser information, used to keep the store working properly and to improve your shopping experience.

How we use your information

To process and deliver your orders
To send order confirmations and shipping updates
To respond to customer service requests
To send marketing communications, but only if you've opted in (e.g. via the newsletter sign-up) — you can unsubscribe at any time
To improve our products, catalog, and storefront experience

How we protect your information

We use industry-standard safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Payment transactions are handled by Paystack over encrypted connections; DIIDS staff never see or store your full card details.

Sharing your information

We do not sell your personal information. We share information only where necessary to fulfil your order or run the store — for example, with our payment processor (Paystack) to complete a transaction, or with courier partners to deliver your order. We do not share your information with third parties for their own marketing purposes.

Your rights

You can request a copy of the personal information we hold about you, ask us to correct inaccurate information, or ask us to delete your account and associated data, subject to any legal or accounting obligations we must retain records for. To make a request, contact us using the details below.

Cookies

We use cookies to keep your cart and session working correctly, remember your preferences, and understand how the store is used so we can improve it. You can control cookies through your browser settings, though disabling them may affect parts of the shopping experience.

Changes to this policy

We may update this policy from time to time as our store and services evolve. Changes will be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, contact us at [email protected].